1. Information We Collect
We may collect the following categories of information:
- Account information — name, email address, and credentials you provide when creating an account.
- Order information — the kits or vials you purchase and related fulfillment details.
- Compliance acknowledgments — confirmations you provide at the entry gate and during checkout.
- Technical information — basic device and usage data collected automatically to operate the site.
- Analytics and advertising information — page views and commerce milestones such as product views, cart additions, checkout activity, registrations, and confirmed purchase value.
2. How We Use Information
We use information to:
- Process product orders and provide account services.
- Verify researcher eligibility and conduct compliance review.
- Communicate about order status, fulfillment, and support requests.
- Maintain the security and integrity of the website.
- Measure advertising performance and improve our website and marketing.
3. Legal Basis and Compliance
We process information to perform our services, to comply with legal obligations, and for our legitimate interests in operating a compliant research-supply business.
4. Sharing of Information
We do not sell your personal information for money. We may disclose information to service providers who help us operate (such as payment processors, fulfillment partners, independent testing laboratories, and analytics or advertising providers such as Meta Platforms and TikTok) and where required by law.
5. Data Retention
We retain information for as long as necessary to provide our services, meet compliance and recordkeeping obligations, and resolve disputes.
6. Security
We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies (including local browser storage) to remember your entry-gate acknowledgment, maintain your cart, operate core site features, and measure advertising through the Meta and TikTok Pixels. The browser may provide these platforms with technical information and the page URL. Commerce event parameters may include opaque product identifiers, quantities, currency, and order value, but do not include customer names, email addresses, shipping addresses, or product names.
8. Your Choices
You may request access to, correction of, or deletion of your personal information, subject to legal and recordkeeping requirements. Contact us using the details below.
9. Children
This website is not directed to anyone under 21. We do not knowingly collect information from individuals under 21.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above.
11. Contact
Questions about this Privacy Policy may be directed through our Contact page.